Q: Will a real human/translator review my translation?

Yes. Always. Every translation we deliver has been handled, reviewed, and approved by a qualified human translator with real expertise in your field. We may use technology to support our work, but the eyes on your document are human, and the person behind them knows exactly what's at stake.

Question 1

How can I get a quote ASAP?

Accepted Answer

To get in touch and receive a quick quote, please fill out our form or email us directly. Our team is ready to assist you and will respond promptly to ensure you get the information needed. Don't hesitate to reach out, we're here to help!
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Question 2

How much does it cost to translate my documents?

Accepted Answer

Drop us a line and we will provide you with a quick, customized quote for your language project. When we receive your materials, a group of seasoned linguists will analyze them, crunch some numbers, and come up with a quote tailored to your needs. This helps us ensure that you are receiving the best value to complete your translation, transcription, or interpreting request.

Question 3

How long does it take to complete my request?

Accepted Answer

We’re among the fastest in the industry. Your estimate will include our lowest price for the services and turnaround time you require. The number of words that can be translated, edited, proofread, and formatted varies depending on the language, subject matter, and other requirements. The best quality and terminology consistency is achieved using one translator and one editor; however, we understand that deadlines may require alternative solutions. For a tight deadline or high volume of documents, we can assemble a team of translators, editors, and proofreaders to get your job done well and on time.

Question 4

Do you handle urgent translation requests?

Accepted Answer

Yes, we do. At ILS-NY, we accommodate urgent requests with turnaround times ranging from 2-5 business days, or even within 24 hours if needed. Please note that expedited requests may incur an additional fee. We are committed to delivering high-quality translations while meeting your tight deadlines.

Question 5

Will a real human/translator review my translation?

Accepted Answer

Yes. Always.
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Every translation we deliver has been handled, reviewed, and approved by a qualified human translator with real expertise in your field. We may use technology to support our work, but the eyes on your document are human, and the person behind them knows exactly what's at stake.

Question 6

Are my documents safe with you?

Accepted Answer

We often work with materials of the most sensitive nature - from government documents to computer data to trial exhibits to medical records. Because of this, we adhere to the most stringent procedures for safekeeping sensitive information. All of our hardware and software are HIPAA and FEDRamp compliant. You can rest easy knowing that your most treasured and sensitive information is closely monitored and safeguarded by state-of-the-art, end-to-end encryption.

Question 7

Can you help identify the language of my document if I don't know what it is?

Accepted Answer

Yes, we can. Our team at ILS-NY has the expertise and tools necessary to accurately identify the language of your document. Simply provide us with a copy, and we'll take care of the rest.

Question 8

What if I have hundreds or thousands of pages and don't know which ones are relevant?

Accepted Answer

We understand that navigating through large volumes of documents can be overwhelming. At ILS-NY, we offer comprehensive summarization services to help you manage this. Our experts can review and summarize your documents by page, section, theme/topic, or keywords, providing you with clear and concise summaries. This enables you to quickly identify the most relevant information without having to sift through every page. Our goal is to make your workload more manageable and ensure you have access to the critical content you need.

Question 9

How are translations priced?

Accepted Answer

Translations at ILS-NY are priced based on several factors to ensure accuracy and fairness. Primarily, we calculate the cost on a per-word basis, considering either the source or target language. Additional factors influencing the pricing include the complexity of the document, the required turnaround time, and the subject matter. By evaluating these elements, we provide transparent and competitive pricing tailored to the specific needs of each project.

Question 10

Do you offer notarization services?

Accepted Answer

Yes, we do. We offer notarization services for your translated documents at an additional charge. This ensures that your documents are legally recognized and can be used for official purposes.

Question 11

What guarantees do I have about accuracy?

Accepted Answer

Our commitment to high-quality translation is guaranteed by our comprehensive 3-tier quality control program. This process includes an initial draft translation completed by one skilled linguist, followed by thorough editing by a second linguist to ensure accuracy and consistency. Finally, our project management staff conducts a meticulous proofreading review to ensure the translation meets our exacting standards before delivery. This rigorous approach ensures that every translation we provide is precise, culturally appropriate, and of the highest quality.

Question 12

How do you guarantee high-quality interpreting services?

Accepted Answer

We ensure high-quality interpreting services through a multi-faceted approach that includes rigorous testing and ongoing training for our interpreters. We maintain meticulous communication with our clients to understand their specific needs and preferences. Additionally, we conduct unannounced quality reviews during in-person interpreting assignments to monitor performance and ensure that our standards are consistently met. This comprehensive approach allows us to provide reliable and exceptional interpreting services tailored to your requirements.

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